REFUND POLICY:- In case of no-show or unutilized bookings, User shall be required to make requests for any valid and applicable refunds, as per Vendors’ policies or within 15 days from the travel date (whichever is earlier). No refund would be payable for any requests made after the expiry of 30 days of travel date / check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited. The refund shall be processed within 15-20 working days from the date of the cancellation request, after receiving back to back refund from the concerned Vendor. Payment will be refunded back into the same original payment instrument like the same credit card or bank account from which it was paid for the traveler. In case of Travel Agent (B2B Booking), refund or recharge or upload of any type is always credited in their agent’s account balance. In case of agents account closure, the agent is supposed to consume its balance or clear their dues (if any). No money transfer will be done to travel agents bank account, in any circumstances. In case user avails to book any of the Services offered by the Vendor and is, thereafter, not contactable on the contact details provided, then the tour/travel reservation selected by User will stand cancelled and Sriyaan Services or the Vendor would not be liable for any charges/expenses incurred by User, either directly or indirectly in this regard. Any Refund Claims arising due to cancellation / delay of flight by the Vendor shall be subject to Sriyaan Services receiving the refund from the Vendor. In the Event Vendor does not refund the amount to the Sriyaan Services, Sriyaan services shall not be held liable for the same. Cancellation/Re-schedule of Flight Ticket up to 24 hours will be dealt by Sriyaan Services. Less than 24 hours, the USER should cancel it directly with the airlines and inform Sriyaan Services for the refund processing. Sriyaan Services shall charge a cancellation fees – varying from time to time and transaction to transaction and type of service. This fees will be over and above the Airlines Cancellation Fees. Similarly for other service like Bus Tickets etc., Sriyaan Services will add it’s own cancellation fees over the Vendor’s cancellation Fees. Cancellation Policy is defined and governed by the Vendor and Sriyaan Services will not be able to do any changes around it. Refund will only be processed once the USER informs Sriyaan Services. Partial Cancellation may or may not be allowed – This will depend on the Vendor’s Cancellation Policy. Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare Difference, Airlines Re-schedule/Penalty Charges and Sriyaan Services Re-schedule Charges. Domestic and International Booking/Cancellation/Re-schedule will have different amount of fees for different Services. Name Change, Title Change, Age Change, Sector Change etc. is generally not allowed by Vendors – Any such changes or more (not covered here) will not be entertained by Sriyaan Services. The User need to work directly with the Vendor and Sriyaan Services will not be responsible / liable in any form. Once a confirmed ticket/service is booked/generated, Convenience Fees is not refundable under any circumstances. If you are booking a special discounted return fare then both sectors have to be cancelled together. The USER will be solely responsible for the Visa, Passport or any other requirement for the travel. Sriyaan Services will not be responsible for any inadequacy of any form. Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to check this with Vendor directly.

PRIVACY POLICY:- This privacy policy assures that the user information given to Sriyaan Services will be protected while using sriyaan.co.in Sriyaan Services is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. Sriyaan Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 Nov 2023. What Sriyaan Services Collect? We may collect the following information, – Name and Details of your or your Tours – Contact information including email address, Mobile No. – Demographic information such as postcode, preferences and interests – Other information relevant to customer surveys and/or offers What Sriyaan Services do with the Gathered Information? We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services and retain the good relationship with our users. We may periodically send promotional emails about new products, special offers, discounts or other information which we think you may find interesting using the email address which you have provided. Some time we may also use your information to contact you for market research purposes. We may contact you via email, phone calls and other mobile Notifications. User Data This includes details of the purposes for which we use personal or individual information and also the diverse legal grounds upon which we process that information. We use personal information to provide and improve Services and for other purposes that are in our legitimate interests, as well as for compliance purposes. Such as content of communications, suggestions, queries, comments, response, and other information you send to us, that you provide to us when you contact us, or that you post on our services (including information in alerts, folders, notes, and shares of content), and similar data. End-to-End Communication Your preferences about how your information is important to us and, when possible, we aim to honor them. Depending on where you reside, we offer the following choices that you can exercise with regard to your Personal Data. If you have any questions about this privacy policy, you may contact us at info@sriyaan.co.in Information Collection from Application We collect personal data directly from you and from other sources as described below. The categories of personal data collected directly from you by us include all of the categories identified. We collect personal data directly from you when you interact with us through our website including, when you – – Create a user or vendor account – Make purchase or register with us – Request for Enquiry – Participate in offers – Submit Reviews and feedback Collecting personal data online through sriyaan.co.in may also be combined with personal data you provide to us through offline channels such as through a call center support team. We may collect contact information through other sources, such as list vendors, clients. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it. Information Sharing and Discusser of Personal Information Sriyaan Services do share personal information with our business partners and third party service providers, the purpose of providing is for your access to our Services (if that is not you) and in accordance with law. Our third-party service providers are not permitted to share or use personal information we make available to them for any purpose other than to provide services to us. The company may share personal data to service providers and business partners in order to support our business needs, such as providing support, fulfilling your orders, following up on requirements and assisting Sriyaan Services with sales, marketing and communication initiatives. These service or business partners include distributors, resellers, payment processors and companies, postal or government authorities, market intelligence and consulting service providers. Business or service partners are required by contract to keep your personal information received on behalf of us and not use it for any purpose other than the purpose for which it was offered to them. Sensitive Personal Info We collect personal information automatically when you, – Search for, visit, interact with, or use our services including registration. – Access, use, or download content from us. – Open emails or click on links in emails or advertisements from us. – Otherwise interact or communicate with us (such as when you attend one of our events or locations, when you request support or send us information, or when you mention or post to our social media accounts). Read Previous Policy Archive We may do changes to this privacy policy anytime. Sriyaan Services keep updating this page from time to time. Please visit this privacy policy regularly to read the current version. If there are material changes to how we use your personal information, we will endeavor to provide you with reasonable notice of such changes, either by prominent notice on our website sriyaan.co.in. Security We are committed to ensure that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you have questions about this Privacy and Cookie Policy, please contact us at info@sriyaan.co.in. How We Use Cookies? A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.